



- yilina
1.4 Board of directors
Chen Jin Yang (Mr)
Chief Executive Advisor
He is responsible for the overall strategic business management and business development of the company.
With prior knowledge in business strategies, he has the required knowledge, leadership skills and capabilities to lead the rest of the team.
PuriPen™ Lite, being a cheaper alternative compared to PuriPen™ plus, would be catered to disaster relief purposes, army camps and households who want good quality water at low price.
PuriPen™ Plus, being a more expensive, but more effective water purification device, would be catered to more affluent households, tourists and campers, who have very high expectations of the water they drink.
Our online sales portal would cater to overseas clients and consumers, and purchases done through the internet would be delivered to them via shipping.
4.1 Partnerships
4.1.1 Partnership with Carrefour
The management plan would be engaging in talks with Carrefour, China to market our product in its retail market.
Advantages to Qatera
One of the leading retailers in China
Carrefour, China declared sales of over €2.06 billion in 2005. It is the largest foreign retailer in China. It has a market size of over 5% in 15 of the largest cities across China.
Established distribution network
Carrefour was one of the first foreign companies to enter the Chinese retail industry. At present, it has 80 hypermarkets and 250 hard discount stores
Competitive strength
Carrefour leveraged on its vast experiences in international markets to implement the best-suited policies and practices into the Chinese market.
In China, where vast economic, social, and cultural differences existed among different provinces, Carrefour was able to cater to the needs of different customers successfully.
Change in taste and preferences
Urban consumers are shifting their preferences from the wet markets and state-owned stores, to foreign retailers like Carrefour which provided convenience along with a wide range of products in hygienic surroundings.
4.1.2 Partnership with Red Cross and Red Crescent Societies
In the world of poverty, war, displacement and disaster, the International Federation of Red Cross and Red Crescent Societies serves those in need without regard to race, class, religion and political belief. The International Federation directs and coordinates international assistance to some of the world’s most vulnerable people. Worldwide, the organisation provide local communities and victims of disasters with 20 million litres of water benefiting more than one million people in 30 programs. More than 50 million Swiss francs are spent on water and sanitation each year. The organisation had always been facing issues of distributing water supplies. Women and children often bear the task of water collection from long distances.
4.1.3 Partnership with Atwater-Carey
Atwater-Carey specialises in designing and manufacturing first aid boxes designed for each outdoor activity, ranging from backpacking and camping to mountain climbing and canoeing. It has maintained a good reputation for providing premium first aid kits and set the standards in wilderness medicine. Many large outdoor retailers carry Atwater-Carey products which include:
5 MARKET RESEARCH AND ANALYSIS
5.1 Preamble
The United Nations hopes to reduce by half the proportion of people without sustainable access to drinking water by 2015 as part of its millennium development goals. According to the World’s Health Organization, more than 1 billion people in low and middle-income countries lack access to safe water for drinking, personal hygiene and domestic use.
5.2 Problems Faced by Disaster Relief Agencies
During a natural disaster, when there are no immediate potable water sources around, a chaotic situation is created, in which time is of the essence when considering about the availability of water that is suitable for human consumption.
In such times, it is very difficult and expensive to transport drinking water to these target areas. Also, the efficiency of transporting large amounts of water that is enough to suit the needs of disaster victims is greatly compromised.
Earthquake refugees queuing up for limited water supplyAlthough chlorine tablets are required for water treatment in such situations according to the WHO, the chlorination of water takes a very long time (3-5 hours). During an earthquake disaster in Luzon, Philippines, efforts to provide through chlorine tablets to alleviate shortage of drinking water was largely unsuccessful because of the delays involved in purification.
Even after treatment, the water remains very turbid and unpleasant colours remain, and it retains a very disgusting taste, partly due to organic matter present that cannot be removed, and partly due to the presence of chlorine in the water long after treatment. As such, they are not desirable in terms of hygiene, although no immediate health hazards are posed.
5.3 Situation of Potable Water in China
Currently, more than 300 million rural residents lack access to clean drinking water. According to a monthly report on water quality released by China National Environmental Monitoring Center in June, drinking water quality in 16 out of 113 key cities assessed was below national standards. Of drinking water sources, 20.1 percent of the total surveyed, fell short of quality requirements, while 32.3 percent was unsuitable for drinking.
Critical drinking water sources, such as rivers, lakes, and underground aquifers, have been increasingly threatened by industrial pollution. In 2005, the State Environmental Protection Administration (SEPA) received reports of 76 pollution incidents nationwide, many of which took their tolls on water bodies that provide both rural and urban drinking water. The most serious accident, the contamination of northeast China’s Songhua River was caused by an explosion at a petrochemical plant upstream and cut off the drinking water supply of 3.8 million people for four days.
There were also other potential threats. Of 7,555 chemical and petrochemical projects surveyed, 1,354 were located on the banks and shores of rivers, lakes, and reservoirs; 2,489 were adjacent to cities or areas with high population concentrations; 535 were on major tributaries of key rivers; and 280 were on the upper reaches of drinking water source protection regions. According to estimates, more than 13,000 petrochemical factories out of the national total of 21,000 were built along the Yangtze and Yellow rivers, two of China’s major water arteries. Most such factories lack strict environmental protection measures, and the consequences of future spills or other accidents would be devastating.
5.4 Industry and Market Analysis
5.4.1 Changes in Macro Environment
Politically-Legal Environment
China is a Republic Communist State having a one-party system. China (People’s Republic of China) is ruled by Chinese Communist Party (CCP), the only political party in the country, which is socialist in structure and ideology. The legislature is unicameral. It consists of National People’s Congress (NPC) whose members are elected by municipal, regional, and provincial people’s Congress to serve the five year terms. There are 22 provinces, 4 municipalities directly under the central government control and five autonomous regions. China considers Taiwan its 23rd province. The political rights of people in China are very much limited. The judiciary is government controlled.
Social Environment
The Chinese government has undergone dramatic transformation as a result of commercialization, modernisation and increasing exposure to the outside world, set against the backdrop of globalization and liberalization. The commercialization process, with the appearance of economic elitism, has transformed social differentiation, in which political power is no longer the unique criterion to measure social status.
China’s robust macroeconomic growth has improved standard of living for its population, together with better social infrastructure for education and health care. The market for high quality, patient-oriented healthcare services is therefore very promising. Currently, there are many successful foreign and joint venture healthcare service providers already in China. Their experiences point to growing opportunities for foreign companies looking to invest in this segment of the market.
5.4.2 Drivers
There has been an increasing demand for portable, efficient and effective water purification devices like the PuriPen™. The following market drivers have been identified:
Unpredictability of natural catastrophes
The 2004 Indian Ocean Tsunami showed the incapability of providing clean and drinkable water fast enough to satisfy the needs of survivors. With the unpredictability of disasters such as these, there is a high demand for water purification devices that can fit into a pocket.
Globalization and booming of tourism
The 21st century has seen a surge in the number of tourists in countries around the world. Hence there is a need for a portable water purification device that helps them to adapt to the tastes and bacteria composition of water anywhere, so as to have an uncompromised holiday experience.
Increasing affluence of the Chinese society
This has led to greater expectations on standard of living among the general population. With huge increases in GDP per capita, the common Chinese would not mind spending a bit more money to improve their overall state of health by drinking water of higher quality, something that boiling cannot completely solve.
5.5 Porter’s Five Forces
Supplier Power: Low
1. Small Initial Volume of Production
2. Raw materials needed are unique and exclusive to a few suppliers
3. Cost of changing supplier is low
Barriers to entry: High
1. Highly sophisticated and integrated product
2. Patented technology
3. Unlikely for industry shakeout due to product differentiation
Buying Power: Low
1. High demand for clean drinking water among the growing middle and upper class in China
2. No direct substitutes for an instant portable water purification device
Threats of Substitutes: Medium
1. Several alternative methods available
2. However, customers are looking for an efficient, convenient and instant method of purification
Degree of rivalry: Medium
1. High level of product differentiation
2. Rapid market growth
5.6 Customers
5.6.1 Disaster Relief Agencies
With the unpredictability and yet destructibility of natural disasters, many aid organizations have turned their attention on disaster relief, along with established ones such as the International Red Cross, and they dedicate their best to alleviate the suffering of disaster victims
5.6.2 Army
Currently, the militaries of almost all countries in the world use chlorine tablets, or Puritabs, as the primary method of water purification during outdoor training and army camps.
5.6.3 Campers
Campers who choose to travel light are not able to bring along extremely heavy supplies of drinkable water with them. Thus, crystal clear water without unpleasant taste is a luxury to them, especially when they camp in less developed areas.
5.6.4 Tourists
Studies have shown that over 35 million people travel from "industrialised" countries to "developing" countries each year. This includes tourists, adventurers, students, business people, voluntary workers, military personnel etc. It has been estimated that between 20-50% of these people suffer an attack of "travelers" diarrhea - based on a two week stay. On average, travelers "lose" 3-4 days of their stay due to diarrhea. 10% of cases last longer than a week, and about 2% last longer than a month. The average cost for medication and missed activities has been estimated at almost $120 per patient.
People who travel to foreign countries may find the water in those countries very unsuitable for them, due to the difference in bacterial composition of water. Thus, they may find it very hard to adapt to the abrupt change in taste, and might also get many irritations and illnesses such as diarrhea, thus affecting their holiday mood.
5.6.5 Households in China
Drinking water quality in 16 out of 113 key cities assessed was below national standards. Of drinking water sources, 20.1 percent of the total surveyed, fell short of quality requirements, while 32.3 percent was unsuitable for drinking. These numbers are very likely to increase, with the increase in number of petrochemical plants built near the main water arteries of China.
6 MARKETING STRATEGY
6.1 Marketing Objectives
6.1.1 Promotional Objectives
We will seek to establish partnerships with the International Federation of Red Cross and Red Crescent Societies and Atwater Carey. Our objective is to be recognized and be established as one of the most effective, convenient and high-technology product in providing portable water.
6.1.2 Market Research Objectives
Studies on expectations and needs concerning drinkable water of Chinese consumers and modern armies completed by 2008
Studies of water situation in China completed by 2010
6.1.3 Research and Development Objectives
Through research and development we would reach out to a larger target market by improving consumer satisfaction in our product.
Research factors
6.2 Market Strategies
We have split our marketing strategy into 2 phases, Phase I and II.
6.2.1 Entry Market Strategy
Qatera is at a start up stage of bringing our product to the market. We will be building our company internally and externally in preparation for a strong build-up growth. As PuriPen™ is at the introductory stage, marketing plans will be geared up to build brand awareness and product acceptance for our different consumers. For Phase I, we will be introducing our product to the Chinese Market and armies all over the world. China has been experiencing rapid industrialization and economic growth in recent years and the middle and upper class has been booming. Furthermore, China has identified water supply as its key area for improvement and has been investing heavily in water purification projects. China’s market for water and wastewater treatment increased from US $18.7billion a year earlier, to US $22.7 billion in 2005. It is projected to reach US $32.2 billion in 2010.
6.2.2 Research and Development
With a new water purification device in the industry, we aim to get approval from WHO as soon as possible for our product to be used in water purification in times of disaster, along with Puritabs. To do this, we would continue to conduct research and development and prepare publications that show that PuriPen™ is able to surpass Puritabs and other tablets in total water purification. We are currently collaborating with Nanyang Technological University, Singapore, with Associate Professor Darren Sun Delai at the helm of research operations. In exchange, high rebates are promised upon commercialization.
6.2.3 Manufacturing
We will set up a manufacturing plant in Guangzhou, China. We would be capitalizing on their pool of talent, low labour costs, good infrastructure, reduce our distribution costs and it would also be cheaper to acquire raw materials. We would be outsourcing and assembling of the production of our disinfection component to an electroplating company in China as they have the required heavy metal infrastructure for electrode manufacturing. This would help to save costs. The production and assembling of the rest of the pen would be taken by our company. Inventory management system will be implemented to ensure timely supply and order purchases between Qatera and the manufacturers.
6.2.4 Sustainable Marketing Strategy
Once our product, reputation and brand have been established, we will then move on to implement Phase II. We would expand our target market to include households, tourists, army personnel, camping enthusiasts, disaster victims.
We will continue to actively engage in value innovation when the value curve of other companies become similar to us, turning the original blue ocean to a red ocean.
6.4 Marketing Mix
6.4.1 Product
In order to position Qatera as the most effective and convenient product, it is crucial to differentiate itself from existing competitors. We are backed by a team of committed members.
As a result of our investment to research and development, our product has the ability to purify clean drinking water without any unpleasant taste and colour rapidly. We emphasise on effectiveness, hygiene and convenience. Moreover, it is so small that we can slip it into our pockets but yet it has the ability to purify relatively large amounts of water. Our product utilizes both physical and chemical filtration unlike chlorine or iodine tablets to obtain optimum efficiency.
Beside, it is affordable, has a high degree of safety, easy to use, minimal side effects, and has been designed specially with careful consideration of our customer’s needs. We will offer a 3 year warranty for our PuriPen™ Plus.
6.4.2 Pricing strategy
We will be mainly adopting two pricing schemes. In phase I, to penetrate the market and compete with our competitors to gain a larger market share, we would be selling our product to consumers at an artificially lowered price of $13. At the same time, we would sell our product to disaster relief organizations at our cost price of $10 and we would provide staff to educate the disaster relief workers on how our product works for free. This is as part of our company’s corporate social responsibility to help the unfortunate and benefit the community. By doing so, it will help to boost our product’s reputation and image.
Our product is comparatively better than other available portable drinking water treatment methods in terms of taste, effectiveness in removing pathogens and convenient. (No waiting time). Chlorine tablets need about 3 to 5 hours. Therefore, in phase II, once our product is established, we will then raise the price to maximize total revenue. Price discrimination would also be implemented, ie 1) Charging a different price for the same product 2) Set a uniform price per unit for a specified quantity of the product and a lower price per unit for subsequent unit.
6.4.3 Promotions
a) Advertising
Tie-up with distributors dealing in camping equipment to co-supply product to various camping equipment stores for product display
E-commerce: Product sold directly to consumers worldwide through company website, and through other frequently visited websites selling camping equipment. Email support will be available for those interested to know more about the product.
b) Sales Promotion
Distribute product samples to army / distributors at artificially low prices when product is just in the market to increase demand for the product in the short-term
Create an online interactive promotion game: Consumers play an interactive game associated with the promoted product.
c) Public Relations
§ Gain approval from WHO
§ Give free batches of products to disaster victims to gain reputation and maintain good public relations
§ Favourable presentation of the product in the media
d) Sponsorship
Cause-marketing: cooperating with a non-profit organisation for mutual benefit to both parties eg. supporting a global campaign like WaterAid or End Water Poverty campaign in which our company can tap on funds from the programs, while benefitting the non-profit organisation at the same time
e) Branding
Brand is not just a name. Nor is it a symbol or logo. Qatera aims to be the number one leader in the portable water purification industry. In order to achieve this image and deliver high functional and emotional benefits to our customers, we will drive our company resources to build our competencies in core area: Research and Development.
6.4.4 Place
In our first phase, with the network and assistance from our boards of directors, we would be distributing our product through disaster relief agencies. In our second phase, we would be leveraging on existing distribution channels of Atwater-Carey, Carrefour, China, the US and Singapore Armed Forces, and the International Federation of Red Cross and Red Crescent Societies. The sales of our PuriPen™ will be dependant on our distributors, therefore intensive training and education will be provided for them to hit our sales target. Apart from leveraging on the distribution channel, we will also establish direct sales through our online website.
7 Risk Analysis
The risks identified are as follows:
Ø Entry Market risks
This will be solved by strategic partnership with established market players in their own fields. We also have an experienced board of advisors and directors to guide us. The problem of lack of funding will be solved by taking up loans/investment from SPRING and EDB, and with the help of friends, families and angels and other private investors.
Ø Technological risks
This is identified as a low risk to us. Both of our products are already in the late stages of development. Our research team had been extremely dedicated and we are positive that we would achieve our goals, aims and objectives. Apart from that, our HR department is on a constant lookout to attract budding talents.
Ø Patent Approval risks
Our patent appeal is most likely to be approved as our product is innovative, original, novel and highly applicable to the water purification industry.
Ø Manufacturing and distribution risk
These risks would be overcome through our partnership with various organisations, leveraging on their experience, expertise, network and knowledge.
Phew. After one month of hard work, screwed results... We will be going again next year :P
Team Qatera :D
Collin
Jinyang
Ziming